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WARRANTIES

In this document, “we”, “our”, or “us” refer to Riixo Limited.*

We warrant our products against defects or malfunctions in material and workmanship under normal use and service, with the exceptions stated below. The warranty lasts for three months from the original date of purchase. The coverage terminates if you sell or otherwise transfer the product. To keep this warranty in effect, the product must have been handled and used as prescribed in the instructions accompanying the product.

We must (at our option) repair or replace a defective unit covered by this warranty, or refund the product purchase price.
Repair, replacement with a new or reconditioned unit, or refund, as provided under this warranty, is your exclusive remedy. This warranty does not cover any damages due to accident, misuse, abuse, or negligence. We must not be liable for any incidental or consequential damages. Some states do not allow limitation or exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Implied warranties of merchantability and fitness for a particular purpose are limited in duration to the duration of this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

To make a warranty claim, you must obtain a return authorization number from us, and then return the product to our company at your expense. A copy of the original dated receipt or shipping document must accompany the product. To obtain a return authorization, email our customer service at hello@riixo.com. For replacement of failed products, allow up to 3 weeks for processing and shipment.

 

SHIPPING

We provide a free returns label which will be provided over email once the return has been authorised. We use Royal Mail tracked 48-hour delivery service with insurance of £250. The 48-hour timeline represents the period of time the parcel is in transit with Royal Mail and does not include the processing time, with this included average times for processing and receiving orders is 72-hours (Mon-Sat).

 

VALUE EXCHANGE POLICY

  1. Products does not meet your requirements and there is something that is deemed to be better.
  2. We will refund you the full amount and purchase the item for you.
  3. A Return Authorization (RA) number must be obtained prior to returning the product;
    to request an RA number, please email customer services and provide the
    following information:
    Name
    Address
    Phone
    Reason for Return Replacement item requested
    Date of Purchase
    Order number (found on purchase confirmation)
  4. Upon receipt of the RA number, send product to:
    Riixo Recovery
    Warranty Returns Department
    Office 54
    44-46 Morningside Road
    EH10 4BF Edinburgh

All items must be sent by tracked courier and the tracking details along with the RA number provided to hello@riixo.com

  1. The replaced item identified must;
    Be of a value that is the same or less than the product you purchased
    Provide ice, heat and compression
    Be non-electrical or contain any battery powered or mechanical components
    Be available for purchase in the United Kingdom
  2. This offer is available for one month after date of purchase.

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