In this document, “we”, “our”, or “us” refer to Riixo Limited.*
We warrant our products against defects or malfunctions in material and workmanship under normal use and service,
with the exceptions stated below. The warranty lasts for three months from the original date of purchase. The coverage
terminates if you sell or otherwise transfer the product. To keep this warranty in effect, the product must have been
handled and used as prescribed in the instructions accompanying the product.
We must (at our option) repair or replace a defective unit covered by this warranty, or refund the product purchase price.
Repair, replacement with a new or reconditioned unit, or refund, as provided under this warranty, is your exclusive
remedy. This warranty does not cover any damages due to accident, misuse, abuse, or negligence. We must not be liable
for any incidental or consequential damages. Some states do not allow limitation or exclusion of incidental or
consequential damages, so the above limitation or exclusion may not apply to you. Implied warranties of merchantability
and fitness for a particular purpose are limited in duration to the duration of this warranty. Some states do not allow
limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
To make a warranty claim, you must obtain a return authorization number from us, and
then return the product to our company at your expense. A copy of the original dated receipt or shipping document must
accompany the product. To obtain a return authorization, email our customer service. For replacement of failed
products, allow up to 3 weeks for processing and shipment.
We use Royal Mail tracked 48-hour delivery service with insurance of £250. The 48-hour timeline represents the period of time the parcel is in transit with Royal Mail and does not include the processing time, with this included average times for processing and receiving orders is 72-hours (Mon-Sat). For orders under £100 this will be an additional charge of £3.48 applied at the checkout. Only through written request will we consider any other shipping methods. Should such a request include the usage of an untracked service then we hold no liability for any lost or damaged parcels.
If you have any questions please contact our support team at firstname.lastname@example.org