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Our Promise To You

We’re obsessed about providing you with great products and a great service.
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Free Size Exchange

We want you to enjoy the perfect fit. If you feel the fit isn’t quite right, we’ll exchange for another size free of charge within 14-days of purchase.

No Quibble Guarantee

If you’re not feeling the immediate recovery benefits of your Riixo product you can return it to us, within the first three weeks, and we’ll refund your purchase – no questions asked.

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Returns

If you’ve had a change of heart, no worries. Return your unused product to us within 28 days and we’ll refund your purchase price immediately.

End of Life Guarantee

iixo products are robust. They’re sustainably designed & manufactured, and our GelTech is non-toxic. But we want to avoid landfill and are committed to a circular economy. Return your Riixo product when you’re finished with it. We will recycle or up-cycle it and will reward you with a contribution to your next product. This journey of environmental recovery doesn’t ever stop.

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Faults

Are incredibly rear but they can happen and we want to know about them. We pride ourselves on the manufacturing standards maintained by Riixo facilities. If you feel your product has a fault, let us know and we’ll investigate and resolve.

Delivery

In the UK we typically to use the tracked services offered by Royal Mail. If we anticipate a disruption to these services we may use an alternate carriage option.

Our UK Standard shipping is the 48 hour service and the UK Premium Shipping is next day. Fulfilment occurs Monday – Friday and the daily cut of time is 2pm.

For international fulfilment or for any logistics enquiries please email hello@riixo.com

Sustainability: Our Journey to becoming a B-Corp

There is an intrinsic link between sport and the environment. Between happiness and enjoying activity in a sustaining setting.
Much as we strive for better physical recovery we also know there is a global need for environmental recovery.
Riixo Recovery is committed to becoming a B-Corporation and holding a place at the front of the field with high environmental standards.
As a young company sustainable practices have been baked into our operations from the very start.
We recognise the B-Corp standard as the global benchmark for the governance of transparent sustainable and ethical practises.

Data & Privacy

We only collect and use your information after gaining your clear consent. As we deliver on our mission we will share information with you – about recovery and our products. You can change your preferences over time. We will never share your personal information with third parties.

Partnerships

We work with the best to further our mission for better recovery knowledge. Our thirst for improvement doesn’t ever stop. If you feel an alignment with our mission and would like to contribute, in a big or a small way, reach out and tell us more

Don't ever stop.

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