- Refund requests must be made within 14 days of delivery date. After 14 days from
delivery date you must contact Riixo Customer Service to determine the best course
of action. Riixo will not issue refunds for products purchased through other entities,
such as distributors or retail partners. Defective units are covered under Riixo’s three month
limited warranty policy will be replaced at Riixo’s cost. See “Returning Products
Under Warranty,” below, for information on warranty returns.
- A copy of the Riixo credit card purchase receipt, and a copy of the original
Riixo invoice may be requested prior to Riixo Customer Service issuing a Return
- Unit must be in like-new condition and returned in original packaging with all original
accessories, literature and other components. Riixo reserves the right to reject any
refund request if the product is received damaged or if any accessories, literature or
other original components are missing.
- A Return Authorization (RA) number must be obtained prior to returning the product;
to request an RA number, please email customer services and provide the
Reason for Refund
Date of Purchase
Order Number (found on your purchase email)
- Upon written receipt of the RA number, send product to:
Attention: Non-Warranty Returns Department
Salamander Street, 1 Carron Place, Edinburgh EH6 7RE.
- Please include the RA number must be included in the returns package.
- A copy of the Riixo purchase receipt should be placed inside the return package so that it is easily visible.
- Products received without an RA number and the required documentation as
specified above may not be accepted or processed for return.
- Products received that do not meet the above return criteria may be returned to the
customer via ground shipment.
- You may be responsible for shipping costs for returning the product to Riixo’s
central office. Product should be shipped so that it can be tracked and/or
insured; Riixo is not responsible for products lost or damaged during return shipment.
- Returns may be subjected to a 10% restocking fee. Shipping charges may be non-refundable.
- Funds will be credited within 5 days of receipt of returned product pending
qualification and subject to above criteria.Salamander